What We Collect and Why We Hold It
We collect the information you provide when registering — your name, contact details, and preferred payment method — alongside transactional records tied to deposits and withdrawals processed through Touch 'n Go eWallet, Boost, GrabPay, DuitNow and FPX. Device identifiers, browser session data and IP addresses are
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also logged to keep your account secure and to detect unusual activity. We do not sell this data to third parties. Retention periods follow standard industry practice: active account data is held while your account remains open; transactional logs are kept for the period required by
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the financial controls applicable to our operations. If you ask us to close your account, we will remove personally identifiable fields within a reasonable timeframe while retaining records we are required to keep for audit purposes. Data access is role-restricted internally — only team members with
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a direct operational need can view account-level records. Where you are in George Town or anywhere else in Malaysia, your rights over this data remain the same: you can request a copy, ask for corrections, or raise a concern through live chat or email at any
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time. Access to our platform and data processing is available where local law permits.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.